2009 Holiday Shipping Schedule Click Here For Details

Frequently Asked Questions

Questions
When will my order be processed?
How long will it take for my order to arrive?
Do you ship orders outside of the United States?
Do you ship to military addresses or P.O. Boxes?
Which credit cards do you accept?
Do I have to pay with a credit card? Can I pay by personal check or money order?
What is your return policy?
Do you have a catalog?
I want to become a model, what should I do?
I want to purchase an item that I see online, but you don't have my size/color. Will it be coming back in stock?
My credit card was declined, but the charge is showing on my credit card. What happened?
I just ordered something, but now it's on sale. Do you honor price adjustments?
What are your shipping rates?
What is your privacy policy?
Looking for Apple Bottoms?
What Sizes Does Apple Bottoms Carry?
How Does Apple Bottoms Fit?
Does Apple Bottoms Make Longer Jeans?
How Do I Become A Manufacturer of Apple Bottoms?
Is Apple Bottoms Having Another Model Search?
Does Apple Bottoms Search for Models Outside the Apple Bottoms Model Search?
Can I Host My Own Event Using the Apple Bottoms Name?
Permission Requests
Sponsorship Requests
Marketing/Advertising Requests
Business Requests
How do I Become a Retail Account?
Internships
Contact Apple Bottoms
What is the Wish List used for?
How can I track my package?
How do I use my Gift Card or Store Credit online? Can it be used in retail stores?
Is your site secure? Why do I not see the security lock symbol?
I just placed my order, but I forgot to use the promotional code/the code didn't process. What should I do?
How long will it take for my order to arrive?
What is your holiday shipping schedule?
When will my order be processed?

If your order fits all authorization criteria, then all orders placed Monday - Friday before 2pm EST will ship out the same business day. All other orders will ship on the following business day.
WE DO NOT SHIP OR DELIVER ON HOLIDAYS & WEEKENDS.

Your order may be delayed for the following reasons and more information may be requested to provide proof of identity. *These reasons are subject to change at any time.

  • Different billing & shipping addresses entered
  • Past history of fraud or chargeback has been assigned
  • Unable to verify billing address information (i.e. non US credit cards)


How long will it take for my order to arrive?

We DO NOT ship nor deliver on holidays or weekends. If your order fits all authorization criteria then your order will ship on time. All orders placed before 2pm EST will ship out the same day. All orders placed after 2pm EST will ship out the following business day.

UPS Ground = guaranteed 1 to 5 business days

UPS 3 Day Select = guaranteed 3 business days

UPS 2nd Day Air = guaranteed 2 business days

UPS Next Day Air = guaranteed next day delivery

Track your package at http://www.ups.com/


INTERNATIONAL MAIL ADDRESSED

GLOBAL EXPRESS
MAIL  (EMS)5

AFRICA: DEC 11

ASIA/PACIFIC RIM: DEC 15

AUSTRALIA / NEW ZEALAND: DEC 15

CANADA: DEC 16

CARIBBEAN: DEC 15

CENTRAL & SOUTH AMERCIA: DEC 11

MEXICO: DEC 15

EUROPE: DEC 15

MIDDLE EAST: DEC 15


MILITARY MAIL ADDRESSED TO

EXPRESS MAIL
MILITARY SERVICE (EMMS)1

APO/FPO AE ZIP 090-092: DEC 19

APO/FPO AE ZIP 093: N/A

APO/FPO AE ZIP 094-098: DEC 19

APO/FPO AA ZIP 340: DEC 19

APO/FPO AP ZIP 962-966: DEC 19


MILITARY MAIL ADDRESSED TO

PRIORITY MAIL

APO/FPO AE ZIP 090-092: DEC 11

APO/FPO AE ZIP 093: DEC 4

APO/FPO AE ZIP 094-098: DEC 11

APO/FPO AA ZIP 340: DEC 11

APO/FPO AP ZIP 962-966: DEC 11


MILITARY MAIL ADDRESSED TO

PARCEL POST

APO/FPO AE ZIP 090-092: NOV 13

APO/FPO AE ZIP 093: NOV 13

APO/FPO AE ZIP 094-098: NOV 13

APO/FPO AA ZIP 340: NOV 13

APO/FPO AP ZIP 962-966: NOV 13

 

Do you ship orders outside of the United States?

YES! We ship to most international destinations.

  • Shipping options may vary depending on the delivery restrictions in your country. Not all shipping methods may be available.
  • Exact shipping prices are unknown until you proceed through the checkout process.
  • Additional fees such as taxes, duty, or brokerage may be requested upon delivery or billed in the future from UPS and your local customs department. eFashion Solutions is not responsible for any of these costs.
  • Tracking numbers are available for UPS delivered packages.

Please see our shipping options below.

Orders weighing 5 pound or less:
USPS Standard - Delivery time = 7 - 21 days
USPS Global Express - Delivery time = 3 - 5 days

Orders weighing OVER 6 pounds:
USPS Global Express - Delivery time = 3 - 5 days

We ONLY ship to the following countries:
*Country list is subject to change at any time.


United States

Iceland

Antigua and Barbuda

Ireland

Argentina

Israel

Aruba

Italy

Australia

Jamaica

Austria

Japan

Bahamas

Korea (North)

Belgium

Korea (South)

Bermuda

Luxembourg

Brazil

Mexico

Canada

Netherlands

Cayman Islands

Netherlands Antilles

China

New Zealand

Denmark

Norway

Dominica

Poland

Dominican Republic

Portugal

Finland

Puerto Rico

France

Russian Federation

France, Metropolitan

Singapore

French Guiana

South Africa

Germany

Spain

Greece

Sweden

Greenland

Switzerland

Guam

Trinidad and Tobago

Heard and McDonald Islands

Turkey

Hong Kong

United Kingdom

Hungary

AUTHORIZATION: International orders may be required to fax/scan proof of being cardholder in order to prevent credit card fraud. Additional information will be emailed once the order has been received. For more information, please call our Customer Service department.


INTERNATIONAL MAIL ADDRESSED

GLOBAL EXPRESS
MAIL (EMS)5

AFRICA: DEC 11

ASIA/PACIFIC RIM: DEC 15

AUSTRALIA / NEW ZEALAND: DEC 15

CANADA: DEC 16

CARIBBEAN: DEC 15

CENTRAL & SOUTH AMERCIA: DEC 11

MEXICO: DEC 15

EUROPE: DEC 15

MIDDLE EAST: DEC 15


MILITARY MAIL ADDRESSED TO

EXPRESS MAIL
MILITARY SERVICE (EMMS)1

APO/FPO AE ZIP 090-092: DEC 19

APO/FPO AE ZIP 093: N/A

APO/FPO AE ZIP 094-098: DEC 19

APO/FPO AA ZIP 340: DEC 19

APO/FPO AP ZIP 962-966: DEC 19


MILITARY MAIL ADDRESSED TO

PRIORITY MAIL

APO/FPO AE ZIP 090-092: DEC 11

APO/FPO AE ZIP 093: DEC 4

APO/FPO AE ZIP 094-098: DEC 11

APO/FPO AA ZIP 340: DEC 11

APO/FPO AP ZIP 962-966: DEC 11


MILITARY MAIL ADDRESSED TO

PARCEL POST

APO/FPO AE ZIP 090-092: NOV 13

APO/FPO AE ZIP 093: NOV 13

APO/FPO AE ZIP 094-098: NOV 13

APO/FPO AA ZIP 340: NOV 13

APO/FPO AP ZIP 962-966: NOV 13

$arrive_date) { ?>
INTERNATIONAL MAIL ADDRESSED TO GLOBAL EXPRESS MAILĀ® (EMS)5

INTERNATIONAL MAIL ADDRESSED TO

GLOBAL EXPRESS MAILĀ® (EMS)5

AFRICA

DEC 11

ASIA/PACIFIC RIM

DEC 15

AUSTRALIA / NEW ZEALAND

DEC 15

CANADA

DEC 16

CARIBBEAN

DEC 15

CENTRAL & SOUTH AMERCIA

DEC 11

MEXICO

DEC 15

EUROPE

DEC 15

MIDDLE EAST

DEC 15

Do you ship to military addresses or P.O. Boxes?

YES! We ship to most international destinations.

  • Shipping options may vary depending on the delivery restrictions in your country. Not all shipping methods may be available.
  • Exact shipping prices are unknown until you proceed through the checkout process.
  • Additional fees such as taxes, duty, or brokerage may be requested upon delivery or billed in the future from UPS and your local customs department. eFashion Solutions is not responsible for any of these costs.
  • Tracking numbers are available for UPS delivered packages.

Please see our shipping options below.

Orders weighing 5 pound or less:
USPS Standard - Delivery time = 7 - 21 days
USPS Global Express - Delivery time = 3 - 5 days

Orders weighing OVER 6 pounds:
USPS Global Express - Delivery time = 3 - 5 days

We ONLY ship to the following countries:
*Country list is subject to change at any time.


United States

Iceland

Antigua and Barbuda

Ireland

Argentina

Israel

Aruba

Italy

Australia

Jamaica

Austria

Japan

Bahamas

Korea (North)

Belgium

Korea (South)

Bermuda

Luxembourg

Brazil

Mexico

Canada

Netherlands

Cayman Islands

Netherlands Antilles

China

New Zealand

Denmark

Norway

Dominica

Poland

Dominican Republic

Portugal

Finland

Puerto Rico

France

Russian Federation

France, Metropolitan

Singapore

French Guiana

South Africa

Germany

Spain

Greece

Sweden

Greenland

Switzerland

Guam

Trinidad and Tobago

Heard and McDonald Islands

Turkey

Hong Kong

United Kingdom

Hungary

AUTHORIZATION: International orders may be required to fax/scan proof of being cardholder in order to prevent credit card fraud. Additional information will be emailed once the order has been received. For more information, please call our Customer Service department.


INTERNATIONAL MAIL ADDRESSED

GLOBAL EXPRESS
MAIL (EMS)5

AFRICA: DEC 11

ASIA/PACIFIC RIM: DEC 15

AUSTRALIA / NEW ZEALAND: DEC 15

CANADA: DEC 16

CARIBBEAN: DEC 15

CENTRAL & SOUTH AMERCIA: DEC 11

MEXICO: DEC 15

EUROPE: DEC 15

MIDDLE EAST: DEC 15


MILITARY MAIL ADDRESSED TO

EXPRESS MAIL
MILITARY SERVICE (EMMS)1

APO/FPO AE ZIP 090-092: DEC 19

APO/FPO AE ZIP 093: N/A

APO/FPO AE ZIP 094-098: DEC 19

APO/FPO AA ZIP 340: DEC 19

APO/FPO AP ZIP 962-966: DEC 19


MILITARY MAIL ADDRESSED TO

PRIORITY MAIL

APO/FPO AE ZIP 090-092: DEC 11

APO/FPO AE ZIP 093: DEC 4

APO/FPO AE ZIP 094-098: DEC 11

APO/FPO AA ZIP 340: DEC 11

APO/FPO AP ZIP 962-966: DEC 11


MILITARY MAIL ADDRESSED TO

PARCEL POST

APO/FPO AE ZIP 090-092: NOV 13

APO/FPO AE ZIP 093: NOV 13

APO/FPO AE ZIP 094-098: NOV 13

APO/FPO AA ZIP 340: NOV 13

APO/FPO AP ZIP 962-966: NOV 13

Which credit cards do you accept?

We accept:

  • Visa, Master Card, American Express and Debit / Check cards.

Do I have to pay with a credit card? Can I pay by personal check or money order?

Sorry, we do not accept personal checks. We do accept Money Orders.
Money orders are a form of payment that can be purchased through a Western Union or a bank for cash.

Placing a money order is just as easy as placing a regular order with your Credit Card or ATM debit Card.
Here are the steps of how to place your money order:

1. Select your items that you wish to purchase and place them in your shopping cart.
2. Continue through the checkout procedure (filling in your information) until the last page where you have the option to use either your credit card or money order. Click on the "Money Order" button.
3. On this screen you will be presented with your total money order amount and a Reference #. If you need to change your address or your shipping method, click on the "edit" buttons. Print this screen and mail it in with your money order. Your order will be shipped out after the money order and reference information is received.

**All money orders must be in US funds or they will be returned.

Mail To:
ATTN: Money Orders
eFashion Solutions
80 Enterprise Avenue South
Secaucus NJ, 07094
USA

What is your return policy?

Only items that have been purchased from this website can be returned according to the following policy.

- Every product is satisfaction guaranteed or you may return it for a return of the item price (not including shipping).
- Customers will be responsible for all shipping costs unless the product(s) received was damaged.
- All returns must be sent back within 35 days of the invoice date.
- Any returns received within a 90 day period, must be an exchange or store credit only.
- All other returns will be sent back to the customer.
- All returns MUST be in saleable condition and include its original packaging with tags attached.
- Invoice # and Billing Name must appear on the Return/Exchange Form.
- If you no longer have a copy of your invoice or Return/Exchange Form and wish to obtain one, please request one by emailing: returns@efashionsolutions.com
-Fragrance & Beauty Products: FINAL SALE, NO returns will be accepted.
- Swim Wear: Sanitary patch must be intact and not removed from the garment along with all original tags still attached.
- Foot Wear: Must be returned in a standard brown box, including the actual footwear box inside. Any returns sent back in the actual footwear box alone, will be charged an additional repackaging fee.
- We are sorry but when exchanging items, credit can only be used per invoice amount, not combined with multiple returns.
- Note: ALL gift box items MUST be shipped inside another box or your return will not be accepted. If the gift box is damaged, you will be charged $5.00.
- Any electronic products such as cell phones are FINAL SALE.

All Merchandise must be returned to:
eFashion Solutions LLC
80 Enterprise Ave South
Secaucus, NJ 07094
USA
ATT: Returns Dept.

- Fill out the Return/Exchange Form and a copy of your invoice enclosed in your package.
- In a sealed insured package, mail your package to eFashion Solutions (address provided above) along with the return form.
- You will be notified via email once your return/exchange has been received and a credit or exchange has been processed.
- Please note that your exchange item may be out of stock by the time your return is received.
You can enter in multiple style #s on the return/exchange form and note in comments which is your 1st, 2nd, 3rd choices.
OR
Note to issue a Store Credit
- If your exchange is out of stock or on back order, a refund or store credit must be issued.
- If your exchange is out of stock and you have already been issued a store credit or refund, you will be responsible for any new shipping costs on additional orders.

Do you have a catalog?

Unfortunately at this time, we do not offer print catalogs.

I want to become a model, what should I do?

Email your composite card (including professional photos, height, sizing, etc...) to model@efashionsolutions.com. Good Luck!

I want to purchase an item that I see online, but you don't have my size/color. Will it be coming back in stock?

Unfortunately, most items are not restocked. We like to keep our inventory fresh and full of the season's newest styles. You can contact our Customer Service Representatives / Personal Shoppers with the style number so that we can check on a restocking date.

My credit card was declined, but the charge is showing on my credit card. What happened?

YOU HAVE NOT BEEN CHARGED. The "charges" that are appearing on your card account are called pending holds. We understand that this is a frustrating situation for you as well as the entire eCommerce industry. Pending holds come about because of the way banks verify billing address information and hold onto funds for any online transaction that has been submitted for approval. Whenever you place an order online, the funds are first verified by your bank prior to the address verification.

Once you submit your credit card information for approval, your bank/credit company checks to verify the amount of money available. If you have enough funds, then an authorization code is given and the money is placed on hold. Once your funds are verified, then all of the billing information entered is verified with an AVS - Address Verification System. If your information is not exactly how your bank/credit company has it on file, then your order will not process.

An error message will appear online stating: AVS Mis Match: The billing address provided does not match the billing address on file with your credit company.

This allows you to go back and edit the information that you had previously entered as your billing address. Please note that any information entered after your billing information, may have to be re-entered. Such as promotional codes, store credit, gift card IDs, etc...

Please contact our Customer Service department immediately so that they can resolve this for you.

I just ordered something, but now it's on sale. Do you honor price adjustments?

Yes, we do issue price adjustments, however your order must have been placed no more than 7 days before the price change was made. Please have your invoice # ready and contact our Customer Service Department to see if you are eligible for a price adjustment. Your inquiry must be made within the 7 day window; inquiries made after will be denied. Price adjustments will not be issued if your order has already received a discount (including price adjustments, promotional codes, etc...)

*Price adjustments will not be made if you have already received a discount using a promotional code.

What are your shipping rates?

All shipping rates are based on the weight of your items and the location of your shipping address. Exact prices are not known until you reach the shipping section of your check out process.

What is your privacy policy?

At a "Powered by eFashion Solutions" website, your privacy is a primary concern to us. Our goal in expanding and clarifying our policy on the collection and use of customer data is to ensure the highest level of confidentiality and security. Let us emphasize that this policy is a corporate-wide policy. When you provide your personal information to eFashion Solutions (such as name, credit card info, address, phone number, company name, or the products you are shopping for or purchasing) we will not give or sell your individual information to any outside company for its use in marketing or solicitation. We will maintain the confidentiality of your personal information and it will be used only to support your customer relationship with eFashion Solutions. Additionally, internal practices help protect your privacy by limiting employee access to and use of customer data. When our CEO asks for customer information, it is done with the goal of improving the relationship between eFashion Solutions and the customer.

At a "Powered by eFashion Solutions" website, we are helping you maintain control over your personal data while fostering the growth of a more interactive on-line environment. Our intention is to only send e-mail to customers or to individuals whom we believe have chosen to receive such e-mails. At any time you have the right to 'opt out' of receiving future communications. And our website offers robust encryption technology and firewalls to help protect the transmission of customer information over the Internet.

eFashion Solutions supports the work done by our industry trade associations in moving this issue forward and the efforts of the On-Line Privacy Alliance in pulling the business and public interest communities together in a meaningful dialogue. And we are very appreciative of the continuing efforts being taken by the President and his Administration to promote this issue and educate the public about the options and protections available to them.

Looking for Apple Bottoms?

Apple Bottoms clothing is located in most urban boutiques in addition to select Marshall Fields, Robison-May, and Federated department stores.

Try our on-line store locator for retailers near your area. You may search by state or zip code. This area changes frequently.

If you are unable to find a store near your location, please call 1-800-35-APPLE and ask for assistance.

Our on-line store, located at http://www.applebottoms.com/shop.php and powered by eFashion Solutions, carries all pieces of the current Apple Bottoms line. If a size is not available on-line, it is because we have sold out of that particular size. Your local retailers may carry more quantities of your size.

What Sizes Does Apple Bottoms Carry?

Apple Bottoms LLC makes clothing from a size 2 up to a size 14. If you cannot find a particular size, it is because your local retailer has sold out.

Please check http://www.applebottoms.com/shop.php as another option of finding your size.

How Does Apple Bottoms Fit?

Apple Bottoms runs slightly larger than normal cuts.

Our jeans are made from a special double-lycra blend that helps conform the denim to your body whether you are thinner or thicker than average. We special in fit and ridding the problem of extra fabric and gaping at the waist.

Example measurements:
     Size 6 - 29 inch waist; 32 inch inseam
     Size 8 - 30 inch waist, 32.5 inch inseam

We are currently producing 5 different styles:
     Brazilian Cut - Low-Rider
     Boot Cut
     Wide Leg
     Regular Apple - Straight Leg
     Signature Jean - Straight Leg (Different Embroidery)

Most jeans on the market are made of "slub" - 100% Cotton Denim. They don't stretch and they don't give. Our cross-hatch pattern has lycra blend that has the stretch and instead of a straight cut, ours are cut at a curve so it will wrap around the buttocks and thighs.

Does Apple Bottoms Make Longer Jeans?

Apple Bottoms is in the process of creating Short, Regular, and Long jean divisions. We cannot say when this will come about. We are in the development stages right now.

How Do I Become A Manufacturer of Apple Bottoms?

You must submit by electronic format to production@applebottoms.com:

Your Company Profile
Your Client List

Is Apple Bottoms Having Another Model Search?

Apple Bottoms LLC has an annual model search. The 2004 Second Annual Apple Bottoms Model Search is set to kick-off in the summer of 2004. Upcoming information about search locations, rules & regulations, and dates can be found on-line at www.applebottoms.com.

If a search location or date is not listed on our website and you hear of an Apple Bottoms Model Search in your area, those are UNAUTHORIZED and UNOFFICIAL model searches held in the Apple Bottoms LLC name. Please contact marketing@applebottoms.com to report them. We take copyright infringement issues very seriously.

Any party attempting to hold an Apple Bottoms Model Search in the name of Apple Bottoms LLC without written permission from Apple Bottoms LLC is infringing on copyrights held by Apple Bottoms LLC. Infringement on copyrights will result in legal consequences.

Does Apple Bottoms Search for Models Outside the Apple Bottoms Model Search?

The Marketing Team at Apple Bottoms is always interested in fresh new faces for print work and as a fit model.

Print Work:
Only the winner of the Apple Bottoms Model Search will be featured in television and public appearances. We encourage all aspiring models to participate in the 2004 Apple Bottoms Model Search. Marketing does search for potential print models from the participants of the search. Participants in the search will receive first priority in print casting. We strongly suggest you participate in the annual Apple Bottoms Model Search if you are adamant about representing Apple Bottoms.

Potential or aspiring models who do not participate in the annual Model Search must send:

Resume
Color Head Shot
Color Body Shot
Comp Card

Incomplete submissions will not be kept on file. All submissions must have all of the above requirements.

Attn: Marketing & Promotions
1385 Broadway 16th floor
New York, NY 10018
Further questions can be directed to marketing@applebottoms.com.

Fit Model:
Apple Bottoms LLC is currently searching for a Fit Model with the following requirements:
Size 6
29 inch waist
32 inch inseam
35.5 inch hips - please measure 3 inch above the crotch, called the "low hip point"
21.5 inch thighs - please measure at the crotch, around the thighs
Bust Size: no smaller than 34B; no larger than 36C

If you match our requirements, please e-mail marketing@applebottoms.com to schedule a fit session and interview. If you can submit your portfolio electronically, please do so. If not, please bring your portfolio to the fit session and interview.

Please note: The above measurements are required for a basic manufacturing fit for samples. Apple Bottoms clothing is made of double-lycra blend, super-stretchy to fit around all shapes and sizes.

Can I Host My Own Event Using the Apple Bottoms Name?

NO.

Apple Bottoms LLC rarely lends our name to another company or person for usage without a partnership agreement.

In special circumstances, Apple Bottoms LLC will partner with an organization in order to promote the brand of both companies. In these instances, Apple Bottoms will list the event in the "Events" section of our website. Apple Bottoms will also send a representative and promotional products.

If an event is being held in your area that is not listed in the "Events" section on our website, please contact marketing@applebottoms.com. We take copyright infringement issues very seriously. Any party attempting to hold an event in the name of Apple Bottoms LLC without written permission from Apple Bottoms LLC is infringing on copyrights held by Apple Bottoms LLC. Infringement on copyrights will result in legal consequences.

Permission Requests

Permission to use the Apple Bottoms logo or name must be submitted in writing to: marketing@applebottoms.com.

All submissions should be no longer than one-page, double-spaced. A short well-written and concise synopsis for reason of usage is greatly appreciated. Do not submit large files or attachments electronically. Permission requests must be embedded into the text of your e-mail. Any e-mail with attachments will be deleted.

Subject line should state - PMR: organization, event, and date of event.

You will receive a contract which must be filled out and faxed back within five (5) days. Failure to produce this contract if asked about logo or name usage will result in legal consequences.

Examples of appropriate inquiries:
     Charities to which we have contributed
     Businesses & events in which we are in partnership
     Award committees on which we are nominated
     Retailers that carry our line

Examples of inappropriate inquires:
     For personal financial gain
     If you have no business ties to Apple Bottoms whatsoever
     If the event/situation is un-related to Apple Bottoms

If you are using the Apple Bottoms name or logo on your own personal website (non-business related), there is no need to submit a written inquiry.

Sponsorship Requests

Apple Bottoms LLC sponsors a set amount of events/charities/organizations each year.

Requests must be submitted six (6) months prior to your event. Submissions are only accepted electronically to marketing@applebottoms.com. We have a strict policy on deadline due to our partitioning of the fiscal budget. Sponsorship requests that do not adhere to the deadline will not be accepted, considered, or read.

Submissions should be no longer than one-page, double-spaced. A short, well-written and concise synopsis is greatly appreciated. Requests should include exactly what is needed. Example: number of outfits, what size, what styles, how much sponsorship dollars is needed, if clothing is being returned, etc. Style number and color waves can be found at our on-line buy site powered by eFashion Solutions - http://www.applebottoms.com/shop.php.

If we require a PowerPoint or report of your event, we will ask for it. Do not submit large files or attachments electronically. Submission requests must be embedded into the text of your e-mail. Any e-mails with attachments will be deleted.

Subject line should state - SPR: organization, event, and date of event.

Marketing/Advertising Requests

Vendors wishing to do business with the Apple Bottoms Marketing team may send a business portfolio including rate sheets to:

Attn: Marketing & Promotions
1385 Broadway 16th street
New York, NY 10018

Business Requests

While we do review every request or offer of partnership request we receive, we are unable to respond to each individually. If we are interested in pursuing the opportunity you present, we'll be in touch with you directly.

We are unable to accept or review unsolicited proposals suggesting a new product, design or advertising campaign. At Apple Bottoms LLC, we have an in-house marketing & design staff dedicated to the development, design and marketing of our products. While we appreciate your interest in Apple Bottoms, we do not accept unsolicited ideas or business proposals from outside people or business entities. Therefore, we are unable to consider your proposal.

How do I Become a Retail Account?

You must call the Sales Representative in your territory who will give you an application to fill out. They will review your application and if it meets our standards and criteria, your sales representative will open a new account for you.

     International & National Sales: Billy Windham [bwsales@sbcglobal.net]
     East Coast: Hakeem Williams [hwsales@aol.com]
     Mid-Atlanta: Oscar Rodriguez [tolivia@aol.com]
     South-East: Gary Jacoby [urbblues@aol.com]
     Midwest: Rada Trbovic [radatrb@aol.com]
     West Coast & South West: Kreggory Anderson [BigBoyBuck@comcast.com]

Internships

Internships:
Apple Bottoms accepts internships for Spring, Fall, and Summer. All potential interns should submit a resume and cover letter specifying their desired department to: internships@icerbrands.com

Due to the high volume of responses, we are unable to respond to each inquiry individually. If your resume matches our company's current needs, we will contact you.

  • Internships are for school credit only. All applicants must be currently matriculating at an accredited institute of higher learning.
  • Interns must be at least 18 years old.
  • Interns for the Annual Apple Bottoms Model Search will be required to travel.
  • All internships are located in Los Angeles, California. There is no re-location assistance available and we will give Los Angeles residents first priority.
  • You must specify the exact department in which you'd like to intern. We will discard unspecified intern submissions.

Internship Submissions Dates & Deadlines:
Spring: January 15th - May 15th: must received by October 15th
Fall: September 15th - December 15th: must received by June 15th
Summer: May 15th - August 30th: must be received by February 15th

Contact Apple Bottoms

Apple Bottoms (Corporate Headquarters)
1385 Broadway 16th Floor
New York, NY 10018
Attention: Marketing

Phone: (212) 221-4700 Ext. 129

What is the Wish List used for?

A wish list is used to save items you that you like or want to purchase at a later time. This can also be used as a form of registry by allowing another member to view your wishlist by looking under your user name. Perfect for a birthday or Christmas list to give your friends and family.

The wish list does not hold inventory. If an item sells out it will be removed from your wish list.
To create a wish list you must be a member.

How can I track my package?

Once your order is placed you should receive a confirmation email within 48 hours. This email will contain your tracking number which can be looked up on http://www.ups.com/

If you are a member with us and placed your order by using your membership, you can log in by clicking the Account Info link in the shopping cart section. Log in and your order history will appear including tracking numbers.

If are not a member, you can contact Customer Service with your invoice #.

How do I use my Gift Card or Store Credit online? Can it be used in retail stores?

You can only use your Gift Card or Store Credit online.

  • To use your credit please place your order online just the same as using a credit card or money order.
  • After entering your address information, the following page allows you to select a shipping option. On the bottom right side will be a section that you can enter your credit ID and email address.
  • The following page will confirm the items that you are purchasing as well as your address information.
  • If your order total has not been adjusted by your credit, then go back and edit your credit information again.
  • Please review this and then click on Confirm.
No on-site promotional offers apply to gift cards. If a customer is inadvertently given a discount on a gift card, a customer service representative will contact the customer to adjust the charges appropriately. Please feel free to contact our customer service department with any questions.
Is your site secure? Why do I not see the security lock symbol?

Yes, shopping at websites powered by eFashion Solutions is safe. Every credit card purchase you make at a website powered by eFashion Solutions is backed by the eFashion Solutions Safe Shopping Guarantee.

We guarantee that every transaction you make at a website powered by eFashion Solutions will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at a website powered by eFashion Solutions.

Our secure server software (SSL) is the industry standard and is among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. Websites powered by eFashion Solutions are registered members of veriSign, the leading provider of Internet trust services - including authentication, validation and payment.

The security lock symbol appears only at the credit card entry stage of the checkout process.

I just placed my order, but I forgot to use the promotional code/the code didn't process. What should I do?

Once an order is placed, a promotional code CAN NOT then be applied. Please call customer service immediately to cancel the order and then replace it using the promotional code. We are sorry, but if your order has been shipped out and processed we can not apply the discount.

How long will it take for my order to arrive?

Please remember: All orders placed before 2pm EST will ship out the same day. All orders placed after 2pm EST will ship out the following business day. If your order fits all authorization criteria then your order will ship on time. We do not ship or deliver on weekends and holidays.

UPS Ground = guaranteed 1 to 5 business days

UPS 3 Day Select = guaranteed 3 business days

UPS 2nd Day Air = guaranteed 2 business days

UPS Next Day Air = guaranteed next day delivery


INTERNATIONAL MAIL ADDRESSED

GLOBAL EXPRESS
MAIL  (EMS)5

AFRICA: DEC 11

ASIA/PACIFIC RIM: DEC 15

AUSTRALIA / NEW ZEALAND: DEC 15

CANADA: DEC 16

CARIBBEAN: DEC 15

CENTRAL & SOUTH AMERCIA: DEC 11

MEXICO: DEC 15

EUROPE: DEC 15

MIDDLE EAST: DEC 15


MILITARY MAIL ADDRESSED TO

EXPRESS MAIL
MILITARY SERVICE (EMMS)1

APO/FPO AE ZIP 090-092: DEC 19

APO/FPO AE ZIP 093: N/A

APO/FPO AE ZIP 094-098: DEC 19

APO/FPO AA ZIP 340: DEC 19

APO/FPO AP ZIP 962-966: DEC 19


MILITARY MAIL ADDRESSED TO

PRIORITY MAIL

APO/FPO AE ZIP 090-092: DEC 11

APO/FPO AE ZIP 093: DEC 4

APO/FPO AE ZIP 094-098: DEC 11

APO/FPO AA ZIP 340: DEC 11

APO/FPO AP ZIP 962-966: DEC 11


MILITARY MAIL ADDRESSED TO

PARCEL POST

APO/FPO AE ZIP 090-092: NOV 13

APO/FPO AE ZIP 093: NOV 13

APO/FPO AE ZIP 094-098: NOV 13

APO/FPO AA ZIP 340: NOV 13

APO/FPO AP ZIP 962-966: NOV 13

What is your holiday shipping schedule?
2009 HOLIDAY SHIPPING SCHEDULE

USPS GROUND*
ORDERS MUST BE PLACED BY 2PM EST.
DECEMBER 18TH NATIONWIDE

UPS GROUND*
ORDERS MUST BE PLACED BY 2PM EST.
DECEMBER 18TH NATIONWIDE

3 DAY EXPRESS SHIPPING*
ORDERS MUST BE PLACED BY 2PM EST.
DECEMBER 21ST NATIONWIDE

2ND DAY AIR SHIPPING*
ORDERS MUST BE PLACED BY 2PM EST.
DECEMBER 22ND NATIONALLY (GUARANTEED)

UPS NEXT DAY AIR
ORDERS MUST BE PLACED BY 2PM EST.
DECEMBER 23RD NATIONALLY (GUARANTEED)


*Orders placed by the dates listed above per method are guaranteed to be received by 12/24/09

INTERNATIONAL MAIL ADDRESSED TOGLOBAL EXPRESS MAIL®
(EMS)5
AFRICADEC 11
ASIA/PACIFIC RIMDEC 15
AUSTRALIA / NEW ZEALANDDEC 15
CANADADEC 16
CARIBBEANDEC 15
CENTRAL & SOUTH AMERCIADEC 11
MEXICODEC 15
EUROPEDEC 15
MIDDLE EASTDEC 15

MILITARY MAIL ADDRESSED TOEXPRESS MAIL® MILITARY SERVICE
(EMMS)1
PRIORITY MAIL®PARCEL POST®
APO/FPO AE ZIPs 090-092DEC 19DEC 11NOV 13
APO/FPO AE ZIP 093N/ADEC 4NOV 13
APO/FPO AE ZIPs 094-098DEC 19DEC 11NOV 13
APO/FPO AA ZIPs 340DEC 19DEC 11NOV 13
APO/FPO AP ZIPs 962-966DEC 19DEC 11NOV 13

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